Punctuation/Nomenclature
When creating texts, the specifications of the spelling and punctuation in the respective country must be observed. In addition, OMNIplus has specific terms with mandatory spelling.
When writing texts, the official rules of spelling and punctuation relating to the respective country must generally be observed. This OMNIplus manual also applies to the use of punctuation marks on brochure or flyer front covers, in headlines, subheading, marginal notes, listings, tables and captions. Furthermore, it is applicable to foreign languages in conjunction with the corresponding spelling rules.
Headlines always appear in Daimler CS Regular without a punctuation mark at the end, and using letters in mixed case. In addition, if the sentences are not complete but the line of demarcation between the headlines is clear, no period is used at the end of the sentence either.
Brochure Front Covers
Headlines of brochures and sublines are always set without a period at the end of the sentence.
Inside Pages
Headlines
Headlines are always set from Daimler CS Regular without a punctuation mark, and using letters in mixed case.
Margin Columns
Within the margin columns, there are no punctuation marks at the end of a sentence. Exception: If there are whole sentences, punctuation marks should be placed at the end of each sentence. Within a particular design element, however, only one type of sentence composition should be applied in order to ensure a uniform appearance.
Sub-Headlines
Sub-headlines always appear in Daimler CS Regular without a punctuation mark, and using letters in mixed case.
Section Headings
Section headings are always set from Daimler CS Regular without a punctuation mark, and using letters in mixed case.
Headlines in Short Texts with Listing Character
Headlines do not have a punctuation mark. Exceptions are question marks and exclamation marks.
Listings
Headlines in a list do not have a punctuation mark. Exception: Question and exclamation mark. If a list consists of whole sentences, punctuation marks should be placed at the end of each sentence. Otherwise, this is not done. Within a particular design element, however, only one type of sentence composition should be applied in order to ensure a uniform appearance.
Advertisements
Image, Product and Campaign Advertisement Headlines
Headlines always appear in Daimler CS Regular without a punctuation mark, and using letters in mixed case.
Advertisement Headlines with Listing Character
Headlines in advertisements with a sole listing character do not have punctuation marks. Exception: exclamation or question marks.
Journalistic Texts
Headlines
Running titles and headlines are always set from Daimler CS Regular without a punctuation mark, and using letters in mixed case. Exception: Exclamation or question marks.
Intro Texts
Introductions always have a punctuation mark.
Captions
Captions always have a punctuation mark. If the caption is a mere mapping (e.g. from left to right) and names punctuation marks won’t be used.
Digital Applications (e.g. Web Pages)
Headlines and Subheadings
Headlines, sublines and subheadings always appear in Daimler CS Regular without a punctuation mark have a punctuation mark, and using letters in mixed case.
Listings
Headlines of listings do not have a punctuation mark. Exception: question and exclamation mark.
Headlines in Short Texts with Listing Character
Headlines do not have a punctuation mark. Exception: question and exclamation mark.
OMNIplus Nomenclature
OMNIplus In connection with the brand OMNIplus, there are a few fixed definitions. These definitions ensure the recognizability and the affiliation to the brand OMNIplus.
The brand OMNIplus should always precede the product name, e.g. OMNIplus BusDoc (exception: BusPoint). This may be omitted, if the context is clear. In the following, the fixed definitions of the brand OMNIplus are shown and explained in German. (Status: 2018):
In general, there is a differentiation between the category 1 (brand like terms) and category 2 (OMNIplus communication terms with consistent application). Terms of the category 1 (brand like terms) must never be translated and have to be adopted in foreign languages, including the spelling. These terms are generally in English (e.g. BusWorld). Additionally, the American English spelling must be applied regarding English terms (e. g. Center, Tire). A uniform appearance in all markets is our aim.
Terms of the category 2 (terms with consistent application) may be translated into the respective local languages. The translation rules: Always translate literally and do not alter the descriptive term. Here the form of representation defined in the German language must be adopted with regard to the use of capitals in the word.
Furthermore: If the term is composed of two words, the first letter of each word is written with a capital letter (e. g. ServiceNetwork). When there are three words, two are written together and the third one stands apart, each with a capital letter (e.g. CentruAutovehicule Rulate or Centro VehículosOcasión). Words with two parts stay unhyphenated. If this should be incomprehensible or wrong in the respective local languages, these terms can be changed in convention with the Corporate Marketing.
If terms generic, general descriptive and not related to the performance of OMNIplus, the grammatically correct spelling is binding:
“A service network is required in order to retain customers.” (general use)
“That’s why we develop our OMNIplus Service Network continuously.” (specific use)
Terms of the Category 1
In the following, a list of the translations in the respective national languages of the subsidiaries is presented. Terms of category 1 must be used firmly and worldwide.
Brand Like Terms
Terms of the category 1 (brand like terms) must never be translated and have to be adopted in foreign languages, including the spelling.
Exception: If it seems sensible, a plural “s” as attachment to a category 1 word is permitted, for example “OMNIplus Service Cards” if both cards are meant in the text.
Term | |
OMNIplus 24h Service | OMNIplus OnlineParts Shop |
OMNIplus BestAge Repair | OMNIplus PartsExpress |
OMNIplus BusDoc | OMNIplus ServiceCard |
OMNIplus BusParts Catalog | OMNIplus ServiceCheck |
BusPoint | OMNIplus ServiceTraining |
OMNIplus BusPool | OMNIplus SmallRepair |
OMNIplus BusPort | OMNIplus SmartMobility |
OMNIplus BusWorld | OMNIplus TireService |
OMNIplus BusWorld Home | OMNIplus TrainingCenter |
OMNIplus DriverTraining | OMNIplus TrainingPortal |
OMNIplus EconomyService | OMNIplus WorkshopTraining |
OMNIplus MobileRepair |
Terms of the Category 2
Terms with Consistent Use*
Danish | German | English |
Aftersales | Aftersales | Aftersales |
BusDepot Management | BusDepot Management | BusDepot Management |
Customer Services & Parts | Customer Services & Parts | Customer Services & Parts |
EcoUddannelse | EcoTraining | Driver Eco Training |
ErsatzteilLogistik Center | ErsatzteilLogistik Center | SpareParts LogisticsCenter |
ExpertHandling Training | ExpertHandling Training | ExpertHandling Training |
n/a | GlassService | Windscreen/Glazing Replacement Service |
KommunikationsUddannelse | KommunikationsTraining | Communications Training |
Merchandising Shop | Merchandising Shop | Merchandising Shop |
Kursus i håndtering af uheld | NotfallTraining | Emergency Breakdown Training |
Online Kundeundersøgelse | Online Kundenumfrage | Online Customer Survey |
Originaltauschteile | Originaltauschteile | Genuine remanufactured parts |
Originalteile | Originalteile | Genuine parts |
ServiceNet | ServiceNetz | Service Network |
Serviceværksted | Servicestützpunkt | Service Point |
Service Kontrakt | ServiceVertrag | Service Contract |
ServiceFortegnelse | ServiceVerzeichnis | Service Directory |
SikkerhedsUddannelse | SicherheitsTraining | Safety Training |
TeknikUddannelse | TechnikTraining | Technical Training |
Telediagnose | Telediagnose | Telediagnosis |
French | Greek | Italian |
Service Après-Vente/SAV | Aftersales | After Sales |
BusDepot Management | BusDepot Management | BusDepot Management |
Customer Services & Parts | Customer Services & Parts | Customer Services & Parts |
formation à la conduite rationnelle | Εκπαίδευση οικονομικής οδήγησης | Training guida economica |
ErsatzteilLogistik Center | ErsatzteilLogistik Center | Centro Logistico Ricambi |
Formation OMNIplus de prise en mains du véhicule - Niveau Expert | ExpertHandling Training | OMNIplus Training - Professionisti della guida |
ServiceVitres | GlassService | Servizio sostituzione vetri |
formation communication | Εκπαίδευση σε θέματα επικοινωνίας με τους πελάτες | Training di comunicazione |
Boutique | Shop | Merchandising Shop |
formation aux situations d'urgence | Εκπαίδευση για την αντιμετώπιση καταστάσεων έκτακτης ανάγκης | Training gestione emergenze |
enquête de satisfaction client | Online Έρευνα Πελατών | Sondaggio clienti online |
Originaltauschteile | Originaltauschteile | Componenti ricondizionati originali |
Originalteile | Originalteile | Ricambi originali |
réseau de service | Δίκτυο Service | Rete di assistenza |
Point Service | Σημείο τεχνικής υποστήριξης | Punto di assistenza |
Contrat Service | Συμβόλαιο συντήρησης | Contratto di assistenza |
ServiceDirectory | ServiceDirectory | Elenco punti di assistenza |
formation sécurité | Εκπαίδευση ασφαλούς οδήγησης | Training di guida sicura |
formation technique | Τεχνική εκπαίδευση | Training tecnico |
Telediagnose | Telediagnose | Telediagnose |
Dutch | Polish | Portuguese |
aftersales | Aftersales | Após-Venda |
BusDepot Management | BusDepot Management | BusDepot Management |
Customer Services & Parts | Customer Services & Parts | Customer Services & Parts |
EcoTraining | EcoTraining | EcoTraining |
Logistieke OnderdelenCenter | ErsatzteilLogistik Center | ErsatzteilLogistik Center |
ExpertTraining | ExpertHandling Training | ExpertHandling Training |
GlassService | GlassService | n/a |
CommunicatieTraining | CommunicationTraining | Formação em Comunicação |
Merchandising Shop | Merchandising Shop | Merchandising Shop |
NoodgevalTraining | szkolenie z jazdy w warunkach ekstremalnych | Formação em Emergências |
online klantenenquête | badanie opinii Klientów online | Inquérito Online de Satisfação do Cliente |
originele ruilonderdelen | oryginalne części regenerowane | Originaltauschteile |
originele onderdelen | oryginalnych części | Originalteile |
ServiceNetwerk | sieć serwisowa | Rede de Serviço |
servicesteunpunt | punkt serwisowy | Oficina Autorizada |
servicecontract | umowa serwisowa | Contrato de Serviço |
ServiceDirectory | wykaz serwisów | Índice de Serviço |
VeiligheidsTraining | szkolenie bezpiecznej jazdy | Formação de Segurança |
TechniekTraining | szkolenie techniczne | Formação Técnica |
Telediagnose | Telediagnose | Telediagnose |
Rumanian | Russian | Swedish |
Servicii Post-Vânzare | Послепродажное Обслуживание | eftermarknad |
BusDepot Management | BusDepot Management | BusDepot Management |
Customer Services & Parts | Customer Services & Parts | Customer Services & Parts |
EcoTraining | ЭкоТренинг | EcoTraining |
ErsatzteilLogistik Center | ErsatzteilLogistik Center | ErsatzteilLogistik Center |
ExpertHandling Training | Тренинг по профессиональному вождению | Kundtraining på plats |
GlassService | n/a | GlasService |
școlarizare de comunicare | Коммуникативный Тренинг | KommunikationsTraining |
magazinul cu articole promoţionale | Магазин аксессуаров | Merchandising Shop |
școlarizare pentru situaţii de urgenţă | Тренинг по действию в Экстренных Ситуациях | JourTraining |
sondajul online pentru clienţi | Онлайн Опрос Клиентов | Online Kundundersökning |
Originaltauschteile | Originaltauschteile | Originaltauschteile |
Originalteile | Originalteile | Originalteile |
reţea de service | СервиснаяСеть | servicenät |
centru de service | сервисный центр | serviceverkstad |
contract de service | сервисный контракт | serviceavtal |
catalogul reţelei de service | Обзор Сервисных Центров | serviceförteckning |
școlarizare de siguranţă | Тренинг по Безопасному Вождению | SäkerhetsTraining |
școlarizare tehnică | Технический Тренинг | TeknikTraining |
Telediagnose | Telediagnose | Telediagnose |
Spanish | Czech | Hungarian |
posventa | Poprodejní služby | Vevőszolgálat |
BusDepot Management | BusDepot Management | BusDepot Management |
Customer Services & Parts | Customer Services & Parts | Customer Services & Parts |
formación conducción económica | Kurz hospodárné jízdy | Eco tréning |
Almacén Logístico de piezas de recambio | ErsatzteilLogistik Center | ErsatzteilLogistik Center |
ExpertHandling Training | Kurz pro řidiče profesionály | Autóbuszkezelői Szaktanfolyam |
servicio de lunas | Kurz opravy skel | Szélvédő szerviz |
formación en comunicación | Kurz komunikace | Kommunikációs térning |
boutique | Prodej doplňků a příslušenství | Merchandising Shop |
formación servicios 24h de averías | Kurz pro řešení nouzových situací | Vészhelyzeti tréning |
encuesta online | Online zákaznický dotazník | Online ügyfél felmérés |
piezas reacondicionadas originales | Originaltauschteile | Originaltauschteile |
recambios originales | Originalteile | Originalteile |
red de servicio | Servisní síť | Szervizhálózat |
punto de servicio | Servisní středisko | Szervizpont |
contrato de servicio | Servisní smlouva | Szerviz szerződés |
Guía de Talleres Autorizados | Seznam servisních středisek | Szervizpartner lista |
formación en conducción segura | Kurz bezpečné jízdy | Biztonságtechnikai tréning |
formación técnica | Technické školení | Műszaki tréning |
Telediagnose | Telediagnose | Telediagnose |
* Terms that only have meaning in individual countries are not listed here (e.g. GlassService).
Glossary
OMNIplus: is the service brand for Mercedes-Benz and Setra buses. It is not allowed to use the brand mark OMNIplus in headlines. In own texts the brand name OMNIplus is always written with OMNI in capital letters and plus in small letters in the font Daimler CS. Is the brand name used in texts by one or more other parties (e.g. brochures, product brands, press information), the font must be chosen analogue to the own publications accordingly to the font used in the application. For further information, please, see the corresponding CI/CD manuals as well.
OMNIplus 24h Service: The 24h Service provides technical assistance for Mercedes-Benz and Setra buses throughout Europe in the event of a breakdown.
Aftersales: All measures of a manufacturer which, after a successful business transaction or sale, tie the customer to the product and the own brands. These involve services, which accompany the product and, from the customer view, ensure an optimized usage of a product, regarding economic factors.
OMNIplus BestAge Repair: The entirety of OMNIplus services and parts services especially for older vehicles.
OMNIplus BusDoc: is the central documentation platform for Mercedes-Benz and Setra vehicles provided for authorized Service Points and partially customers.
OMNIplus BusParts Catalog: Starting in 2012 the BusParts Catalog is an online spare parts catalog for Mercedes-Benz and Setra buses and coaches.
OMNIplus BusPool: A bus replacement service, which has stipulated and fair conditions as a basis. If a bus or coach vendor has a locally irreparable damage, he will get a replacement bus including a driver (other OMNIplus customer. This service is only valid in Germany.
BusPoint: The BusPoint is part of the performance categorization of the OMNIplus ServiceNetwork.
OMNIplus BusPort: The BusPort is part of the performance categorization of the OMNIplus Service Network.
OMNIplus BusWorld: The BusWorld is part of the performance categorization of the OMNIplus Service Network.
OMNIplus BusWorld Home: The BusWorld Homes indicate the manufactured Service Points and are consequently one part of the performance categorization of the OMNIplus Service Network.
OMNIplus DriverTraining: The DriverTraining imparts bus driver’s special knowledge.
EcoTraining: The Eco Training gives the theoretical background for an economic way of driving.
OMNIplus EconomyService: The EconomyService is a maintenance package, e.g. for vehicles six years and older.
ExpertHandling Training: Is a training from the OMNIplus Driver - training portfolio. Customers and their drivers will be thoroughly inducted into the handling of the vehicle. The training will be offered at the customers’ sites.
GlassService: The complete glass-related repair processing (from small repairs to complete glass replacement), whether at the service base of the OMNIplus service network or on site with additional services, such as the attachment of rockfall protection films.
CommunicationTraining: The Communication Training imparts basic dynamic interpersonal communication skills.
Merchandising Shop: is an online shop system for the acquisition of brochures, giveaways and flags, especially for the authorized Service Points.
OMNIplus MobileRepair: With this mobile repair concept, a service offered by OMNIplus, the Service Points offer repairs directly at the customers sites (no emergency service).
Emergency Breakdown Training: The Emergency Breakdown Training imparts the way of proceeding in case of an unexpected stop caused by a sudden accident, despite driving carefully.
Online Customer Survey: The customer can evaluate the performance of the Service Points concerning service and spare parts supply in most of the Daimler Buses subsidiaries.
OMNIplus OnlineParts Shop: The OMNIplus OnlineParts Shop is the spare parts ordering system for the customers of the own retail Service Points.
OMNIplus PartsExpress: The delivery of spare parts from the Service Points (not the Headquarters).
OMNIplus ServiceCard: The OMNIplus ServiceCard Basic and the OMNIplus ServiceCard Premium offers a large variety of mobility service to bus customers.
OMNIplus ServiceCheck: Defined scopes of maintenance at a fixed price (partial with defined spare part requirements).
Service Network: The Service Network has over 600 authorized Service Points making it the largest and most concentrated bus and coach Service Network in Europe.
Service Point: Service bases are defined as all workshops in the OMNIplus service network, irrespective of the service categorization and irrespective of whether they are own workshops or workshops of third parties.
OMNIplus ServiceTraining: The ServiceTraining shows the employees from OMNIplus Service Points competencies for professional maintenance, repairs or retrofits.
Service Contract: An OMNIplus Service Contract is a contractual agreement between the Daimler Buses GmbH and a bus or bus customer about the preventive maintenance as well as the overhaul of technical failures of Mercedes-Benz and Setra buses.
Service Directory: By means of the Service Directory all specific Service Points in the customer’s vicinity can be found easily. The Service Directory is available as brochure format or as an online version.
Safety Training: The Safety Training improves the safety thinking and necessary skills of the drivers in all situations.
OMNIplus SmallRepair: With OMNIplus SmallRepair minor damages on the bus can be removed within a day.
OMNIplus SmartMobility: During the repair of a bus the customer will get a smart for a small protective charge. So, he will keep his mobility.
Technical Training: The Technical Training teaches the knowledge of general automotive engineering and several systems.
OMNIplus TireService: The TireService offers competent and rapid aid in the event of a flat tire, 24 hours a day and in nearly all European countries.
OMNIplus TrainingCenter: The TrainingCenter is the location where OMNIplus trainings are performed.
OMNIplus TrainingPortal: The TrainingPortal is the online version for all training activities.
OMNIplus WorkshopTraining: The WorkshopTraining imparts expertise for professional routine maintenance, accident repairs or retrofit works to bus customers.
Provider/Privacy
Daimler Truck AG
Fasanenweg 10
70771 Leinfelden-Echterdingen, Germany
Phone +49 7 11 84 85-0
Fax +49 7 11 84 85-20 00
contact@daimlertruck.com
Represented by the Board of Management: Martin Daum (Chairman), Karl Deppen, Andreas Gorbach, Jürgen Hartwig, John O’Leary, Karin Rådström, Eva Scherer, Stephan Unger
Chairman of the Supervisory Board: Joe Kaeser
Commercial Register Stuttgart, No. HRB 762884
VAT registration number: DE 32 12 81 771
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